Business Legal Name: DCAC and Simulation Tech | Trading Name: The RIG VR Arcade®

Last Updated: September 2026 | Version: 2.0

⚠️ IMPORTANT NOTICE

Please read these Terms and Conditions carefully and in their entirety before making a booking, purchasing any product or service, or entering the premises of The RIG VR Arcade®. These Terms and Conditions constitute a legally binding agreement between you (the customer, participant, or group organiser) and DCAC and Simulation Tech. By proceeding with a booking, making any payment, or entering our facility, you unconditionally accept and agree to be bound by these Terms and Conditions. If you do not agree with any provision contained herein, you must not proceed with your booking or visit.

1. About Us & Our Services

1.1 Company Information

The RIG VR Arcade® is a trading name operated by DCAC and Simulation Tech (hereinafter referred to as “the Company”, “we”, “us”, or “our”). We are a provider of immersive virtual reality (VR) gaming and simulation experiences, offering state-of-the-art VR technology to individuals, families, and groups within our dedicated facility.

Our official website is located at therigvrarcade.com. For all enquiries, complaints, or communications regarding these Terms and Conditions, please contact us through the channels listed on our website.

1.2 Nature of Our Services

The RIG VR Arcade® provides:

Supervised virtual reality gaming sessions utilising advanced VR headsets, controllers, and motion-tracking equipment.
Individual and group VR experience packages for recreational, team-building, and entertainment purposes.
Facilitated sessions with trained staff who will guide participants through the safety briefing, equipment setup, and the VR experience itself.
A range of VR content including (but not limited to) adventure games, simulations, multiplayer experiences, and creative environments.

1.3 Variations in Services

The specific VR content, equipment, and experiences available may change from time to time without notice, including due to software updates, hardware maintenance, licensing changes, or operational decisions. We do not guarantee the availability of any specific title, game, or experience at the time of your booking.

2. Definitions

In these Terms and Conditions, unless the context otherwise requires:

“Booking” means a confirmed reservation for a VR session or experience at our facility, secured by the payment of a Booking Fee.
“Booking Fee” means the non-refundable deposit equal to 20% of the total invoice amount required to confirm a Booking.
“Participant” means any individual who takes part in a VR session at our facility, regardless of age.
“Group Organiser” means the individual who makes the Booking on behalf of a group of Participants and who is solely responsible for the conduct of and communication with that group.
“Session” means the allocated time period during which Participant(s) are permitted to use the VR equipment and experience content at our facility.
“Session Time” means the total duration of the booked Session, which includes the safety briefing, equipment fitting, and the active VR play time.
“No-Show” means the failure of any or all Participants to arrive at our facility within the reasonable grace period following the scheduled Session start time, without prior cancellation.
“Force Majeure Event” means any event beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, fire, flood, government actions, civil unrest, or pandemic.
“VR Equipment” means all virtual reality hardware, headsets, controllers, sensors, cables, mounts, tracking systems, computers, and associated accessories provided by us for use during a Session.
“Premises” means the physical location of The RIG VR Arcade® facility, including all indoor and outdoor areas, reception, play areas, waiting areas, and any associated common spaces.

3. Acceptance of Terms

3.1 How You Accept These Terms

You are deemed to have accepted these Terms and Conditions in full when you:

Complete and submit a booking through our website or any other authorised booking channel.
Make any payment (including payment of the Booking Fee) towards a Session.
Enter our Premises as a Participant or accompanying person.
Tick any acceptance box or provide any electronic or written confirmation during the booking process.

3.2 Acceptance on Behalf of Others

If you are making a Booking on behalf of a group, you confirm that you have the authority and consent of all Participants in your group to accept these Terms and Conditions on their behalf.
It is your responsibility as the Group Organiser to ensure that all Participants, including minors, have been informed of and understand these Terms and Conditions, including the health and safety requirements, prior to their attendance.
By accepting these terms, you also confirm that any minor Participants have the consent of their parent or legal guardian to participate.

3.3 Capacity to Contract

You must have the legal capacity to enter into a binding contract. If you are under the age of 18, you may not make a booking; bookings must be made by a person of 18 years or older.
If you do not have legal capacity, or if you do not understand any part of these Terms and Conditions, you should seek independent advice before proceeding.

4. Eligibility & Age Requirements

4.1 Minimum Participant Age

The minimum age for any Participant to take part in a VR Session at The RIG VR Arcade® is 5 (five) years old.
Children who are 5 years old or older but under the age of 18 must be accompanied by a parent or legal guardian who is 18 years of age or older. The accompanying adult must remain on the Premises for the entire duration of the Session.
We strongly recommend that parents and guardians consider the suitability of the VR content for younger children before booking, as some experiences may contain intense visual effects, simulated movement, or content that may not be appropriate for all ages.
We reserve the right, at our absolute discretion, to refuse entry or participation to any individual who we reasonably believe does not meet the minimum age requirement. In such cases, our cancellation and refund policy will apply.

4.2 Supervision of Minors

Children under the age of 18 are the sole responsibility of their parent or legal guardian at all times while on the Premises.
The accompanying adult is responsible for supervising the behaviour of any minor in their care and ensuring that the minor adheres to all rules and instructions given by our staff.
We will not be held responsible for any injury, loss, or distress suffered by an unsupervised minor.
We reserve the right to pause or terminate a Session and request the presence of a parent or guardian at any time if we have concerns regarding the wellbeing or behaviour of a minor.

4.3 Booking Age Requirement

All bookings, without exception, must be made by a person who is 18 (eighteen) years of age or older at the time of booking.
By completing a booking, you represent and warrant that you are at least 18 years old. If this representation is found to be false, the Company reserves the right to cancel the booking immediately and apply the cancellation policy in full.
We will not knowingly accept bookings from persons under the age of 18 and may request proof of age if there is reasonable doubt.

4.4 Health & Fitness to Participate

In addition to age requirements, all Participants must be physically and mentally fit to participate in VR experiences. Please refer to Section 7 (Health, Safety & Conduct) for full details on health conditions that may affect eligibility to participate.

5. Bookings

5.1 Making a Booking

Bookings may be made through our official website at therigvrarcade.com or through any other booking channel officially authorised by the Company.
All bookings are subject to availability. The fact that a date and time appear as available on our booking system does not guarantee a confirmed booking until the Booking Fee has been received and a booking confirmation has been issued.
You are responsible for ensuring that all information provided at the time of booking — including names, contact details, participant numbers, and any special requirements — is accurate and complete. The Company accepts no liability for any losses arising from inaccurate information provided by the customer.

5.2 Booking Confirmation

A booking is only considered confirmed once:
1. A valid booking has been submitted through an authorised channel.
2. The required Booking Fee has been received and processed.
3. A booking confirmation has been issued to the email address provided at the time of booking.
Please check your spam or junk email folder if you do not receive a confirmation within a reasonable time. If you have not received a confirmation and believe you have made a booking, please contact us immediately.
It is your responsibility to check the details of the booking confirmation for accuracy. Any errors must be reported to us as soon as possible.

5.3 Booking Fee

A Booking Fee equivalent to 20% of the total invoice amount is required at the time of booking to secure your reservation.
The Booking Fee is non-refundable except in the specific circumstances described in Section 6 (Cancellations, Rescheduling & Refunds).
The Booking Fee is deducted from the total amount owed. The remaining balance (80% of the total invoice amount) is payable upon arrival at our Premises or as otherwise specified at the time of booking.
Failure to pay the outstanding balance upon arrival may result in the Session being cancelled without refund of the Booking Fee.

5.4 Pricing & Payment

All prices are as published on our website at the time of booking. We reserve the right to amend pricing at any time without notice; however, any price change will not affect a booking that has already been confirmed.
Payment of the Booking Fee and any remaining balance must be made by an accepted payment method as listed on our website or at our Premises.
All prices are inclusive of applicable taxes unless otherwise stated.
For group bookings, pricing is calculated based on the number of confirmed Participants at the time of booking. Any reduction in group size after the booking has been confirmed will not result in a reduction in the total invoice amount unless agreed in writing by the Company.

5.5 Group Bookings

For group bookings (typically defined as bookings for 4 or more Participants), the Group Organiser is solely responsible for:
- Ensuring that all Participants are aware of and agree to these Terms and Conditions.
- Communicating any changes to group size, special requirements, or accessibility needs to us as soon as possible and no later than 48 hours before the scheduled Session.
- Collecting and remitting any outstanding balance on behalf of the group.
Any increase in group size after confirmation of a booking is subject to availability and may require an additional Booking Fee for the additional Participants.
Any decrease in group size will not result in a reduction of the total invoice amount. No refund or credit will be issued for Participants who do not attend.

5.6 Special Requests & Accessibility

If you or any Participant has a disability, accessibility requirement, or any other special need, please contact us at the time of booking so we can assess whether we are able to accommodate your requirements.
While we will make every reasonable effort to accommodate special requests, we cannot guarantee that all requirements can be met. We reserve the right to advise that our facilities are not suitable for specific requirements.
Special requests are not binding and do not form part of these Terms and Conditions unless confirmed in writing by the Company.

6. Arrival & Session Policy

6.1 Recommended Arrival Time

All Participants are strongly recommended to arrive at our Premises at least 15 (fifteen) minutes before the scheduled Session start time.
Arriving early ensures that:
- Check-in and registration can be completed without rushing.
- VR equipment can be properly fitted and adjusted for each Participant.
- The mandatory safety briefing can be completed before the Session begins.
- Any queries or concerns can be addressed by our staff prior to the Session.
Please note that the 15-minute recommended arrival window is a minimum guideline. First-time visitors, larger groups, and Participants with accessibility requirements may benefit from arriving earlier.

6.2 Check-In Procedure

Upon arrival, all Participants must check in at the reception desk and provide their booking confirmation details.
We may request proof of identity or age at check-in. Failure to provide satisfactory identification may result in refusal of entry, and our cancellation policy will apply.
Any outstanding balance must be settled at check-in before the Session commences.
All Participants will be required to complete a participation waiver or acknowledgement form confirming that they have read, understood, and agree to these Terms and Conditions. For Participants under 18, this form must be signed by a parent or legal guardian.

6.3 Late Arrivals

If you or any Participant arrives after the scheduled Session start time, your Session will still end at the originally scheduled time. We are unable to extend the duration of a Session to compensate for late arrivals, as this may impact other bookings and operations.
Sessions will not be held or delayed beyond the scheduled start time for late Participants.
We reserve the right, at our discretion, to treat any Participant who arrives more than 15 minutes after the scheduled Session start time as a No-Show, and the No-Show policy outlined in Section 7.2 will apply.
If only some Participants in a group arrive on time, the Session will commence for those who are present. Late-arriving group members may join the Session only if time permits and the Session has not yet concluded.

6.4 Mandatory Safety Briefing

Attendance at the safety briefing is mandatory for all Participants without exception, including returning customers who have previously visited.
The safety briefing covers, among other things:
- How to use the VR headsets, controllers, and other equipment safely.
- Physical boundaries and play area boundaries to avoid collisions.
- How to pause or end a Session if a Participant feels unwell, dizzy, or uncomfortable.
- Emergency procedures.
- Rules of conduct within the play area.
The safety briefing forms an integral part of the Session and the time taken for the briefing is included within the total booked Session Time. The safety briefing does not constitute additional time beyond the booked Session.
Any Participant who refuses to attend or complete the safety briefing will not be permitted to use the VR Equipment and will be excluded from the Session. No refund or credit will be issued in such circumstances.
Our staff’s instructions and directions during the safety briefing must be followed precisely and at all times for the safety of all Participants, accompanying persons, and our staff.

6.5 Session Duration

The Session Time commences at the scheduled booking start time, regardless of the actual time that Participants arrive or the time taken for equipment fitting and safety briefing.
Any time spent on check-in, waiver completion, equipment fitting, and the safety briefing is counted as part of the total Session Time.
Sessions will end at the scheduled finish time. There are no extensions to Sessions, except at the sole discretion of the Company in exceptional circumstances.

6.6 During the Session

Participants must remain within the designated play area boundaries at all times during their Session.
Participants must immediately inform a member of staff if they experience any of the following during the Session: dizziness, nausea, headache, eye strain, disorientation, discomfort, pain, or any other physical or psychological discomfort.
We reserve the right to pause or terminate a Session at any time for reasons of health and safety, equipment failure, misconduct, or any other operational reason. In cases of termination due to the fault of the Participant (e.g., misconduct), no refund will be issued.
Photography and video recording within the play area is not permitted during a Session without prior written permission from the Company. We may, from time to time, photograph or film Sessions for promotional purposes; please inform a member of staff if you do not consent to being included in such material.

7. Cancellations, Rescheduling & Refunds

7.1 Cancellation Policy

All cancellation requests must be submitted in writing via email to the contact address listed on our website. Verbal cancellations will not be accepted. The date and time of receipt of the written cancellation request will determine which cancellation tier applies.

Cancellation Notice Period	Charge Applied	Refund Issued
More than 24 hours before the Session start time	Booking Fee (20% of total invoice) is retained by the Company	Any amounts paid beyond the Booking Fee are refunded within 5–7 business days
Less than 24 hours before the Session start time	100% of the Booking Fee (20% of total invoice) is charged and retained	No additional refund beyond what was already retained as Booking Fee
No-Show (no cancellation made)	Full Booking Fee is forfeited	No refund under any circumstances

7.2 Detailed Cancellation Terms

Cancellations with More Than 24 Hours’ Notice:

If you cancel your booking by providing written notice to us more than 24 hours before the scheduled Session start time, the Booking Fee (equivalent to 20% of the total invoice amount) will be retained by the Company as an administrative and reservation charge.
Any payments made in excess of the Booking Fee will be refunded to the original payment method within 5–7 business days of the cancellation confirmation being issued by us.
The Booking Fee is strictly non-refundable under this tier and will not be credited towards any future booking.

Cancellations with Less Than 24 Hours’ Notice:

If you cancel your booking with less than 24 hours’ notice before the scheduled Session start time, you will be charged an amount equal to 100% of the Booking Fee (i.e., 20% of the total invoice amount).
Since the Booking Fee has already been collected at the time of reservation, this means the full Booking Fee collected will be retained by the Company, and no further charge will be applied.
No refund of any kind will be issued for cancellations made with less than 24 hours’ notice.
We strongly advise customers to provide as much notice as possible when cancelling to avoid this charge.

7.3 No-Show Policy

A No-Show occurs when a Participant or group fails to arrive at our Premises within 15 minutes of the scheduled Session start time without having made a prior cancellation.
In the event of a No-Show:
- The full Booking Fee will be forfeited.
- No refund will be issued under any circumstances, including but not limited to illness, personal emergencies, traffic or transport delays, or any other reason.
- The Company is under no obligation to rebook or reschedule the Session.
If you believe exceptional circumstances prevented your attendance and you wish to seek a goodwill gesture, you may contact us in writing. Any decision to offer a credit or rescheduled Session is entirely at the Company’s discretion and does not constitute an entitlement.

7.4 Rescheduling Policy

Requests to reschedule a confirmed booking must be submitted in writing at least 24 hours before the scheduled Session start time.
Rescheduling is subject to availability at the time of the request and cannot be guaranteed. We will make reasonable efforts to accommodate rescheduling requests.
Each booking may be rescheduled a maximum of once without incurring an additional administrative fee. Subsequent rescheduling requests may be subject to an administrative charge.
Rescheduling requests made with less than 24 hours’ notice before the Session start time will be treated as a cancellation in accordance with Section 7.2 and will not be rescheduled.
Rescheduled Sessions must be used within 30 days of the original booking date unless otherwise agreed in writing by the Company. Failure to use a rescheduled Session within this period will result in forfeiture of the Booking Fee.

7.5 Refund Processing

Where a refund is applicable and authorised under these Terms and Conditions, it will be processed within 5–7 business days of the date on which the cancellation is confirmed in writing by the Company.
All refunds will be issued to the original payment method used at the time of booking. We are unable to issue refunds to a different payment method or person than the one used for the original payment.
The Company is not responsible for any delays in the receipt of refunds caused by the Participant’s bank, card issuer, or payment provider. Processing times may vary depending on the financial institution.
Refunds will be issued in the same currency as the original payment.
The Company does not charge any fee for processing refunds.

7.6 Cancellations by the Company

In the event that the Company is required to cancel a confirmed booking due to circumstances within its control (such as staffing issues or technical failures), the Company will:
- Notify the customer as soon as reasonably practicable.
- Offer the customer either a full refund of all amounts paid or the option to reschedule the Session at a mutually agreed date and time.
In the event that the Company is required to cancel a confirmed booking due to a Force Majeure Event beyond its reasonable control, the Company will:
- Notify the customer as soon as reasonably practicable.
- Offer the customer a credit note for the value of amounts paid or the option to reschedule, at the Company’s discretion. A cash refund is not guaranteed in Force Majeure situations.
The Company’s liability in the event of a Company-initiated cancellation is limited to the refund of amounts paid by the customer. No additional compensation will be payable.

7.7 Non-Refundable Items

Unless otherwise specified, the following are strictly non-refundable under all circumstances:

The Booking Fee (20% of the total invoice amount).
Amounts forfeited as a result of a No-Show.
The cost of any add-ons, upgrades, or merchandise purchased in conjunction with a Session.
Any administrative charges applied by the Company.

8. Health, Safety & Conduct

8.1 Health Conditions & Contraindications

Virtual reality experiences involve visual stimulation, perceived motion, physical movement, and disorientation. They may not be appropriate for all individuals. Participation in VR Sessions at The RIG VR Arcade® is not recommended for individuals with any of the following conditions:

Neurological conditions: epilepsy, photosensitive epilepsy, seizure disorders, or any condition triggered by flashing or flickering lights.
Cardiovascular conditions: heart disease, irregular heartbeat, high blood pressure, or any other cardiovascular condition that may be exacerbated by physical activity or excitement.
Vestibular conditions: severe motion sickness, vertigo, inner ear disorders, or balance impairments.
Visual conditions: significant vision impairment (beyond standard corrective lenses), lazy eye, or conditions that may make extended use of a VR headset uncomfortable or harmful.
Psychiatric or neurological conditions: dementia, severe anxiety disorders, claustrophobia, or any condition that may be adversely affected by immersive visual environments.
Musculoskeletal conditions: any injury, disability, or physical condition that may be aggravated by the physical movements required during a VR session.
Pregnancy: participation in VR experiences is not recommended for pregnant individuals due to the risk of falls, disorientation, and unknown effects of prolonged VR exposure.
Recent surgery or injury: any individual who has undergone recent surgery or who is recovering from a significant injury should obtain medical clearance before participating.

This list is not exhaustive. If you are uncertain whether a Participant’s medical condition is suitable for VR participation, you must consult a qualified medical professional before booking. It is your responsibility — and not the Company’s — to determine suitability.

By completing a booking and bringing Participants to our facility, you confirm that all Participants are medically and physically fit to participate in VR activities.

8.2 Disclosure of Medical Conditions

You are strongly encouraged to disclose any relevant medical conditions for any Participant at the time of booking or upon arrival so that our staff can advise accordingly.
Our staff are not medically trained and are not in a position to make medical assessments. Any information provided will be used only to advise Participants on suitability and will not override the responsibility of the Participant or their guardian to seek professional medical advice.
Failure to disclose a relevant medical condition does not affect the enforceability of these Terms and Conditions and will not entitle a Participant to a refund if they are subsequently unable to participate.

8.3 In-Session Discomfort

VR experiences can sometimes cause symptoms including nausea, dizziness, eye strain, headaches, and disorientation, even in otherwise healthy individuals. These effects are commonly referred to as “VR motion sickness” or “cybersickness”.
Any Participant who experiences any of these symptoms — or any other discomfort — during a Session must immediately stop playing and inform a member of staff.
Our staff are trained to assist Participants who become unwell during a Session. Sessions may be paused or terminated at the request of a Participant or at the discretion of our staff for health and safety reasons.
Termination of a Session due to Participant discomfort or health reasons does not entitle the Participant to a refund for the unused portion of the Session.

8.4 Conduct & Behaviour on Premises

All Participants, Group Organisers, and accompanying persons are expected to behave in a courteous, respectful, and responsible manner at all times while on our Premises.
The following conduct is strictly prohibited:
- Entering the Premises or operating VR Equipment while under the influence of alcohol, illegal drugs, or any substance that impairs coordination, judgement, or reaction time. Any individual found to be in such a condition will be refused entry or asked to leave immediately, and no refund will be issued.
- Aggressive, threatening, abusive, or violent behaviour — verbal or physical — directed at our staff, other Participants, or any other person on the Premises.
- Deliberately tampering with, damaging, or misusing VR Equipment or any other property of the Company.
- Ignoring or deliberately contravening the instructions of our staff.
- Any conduct that is unlawful, offensive, discriminatory, or that creates a risk to the safety of others.
We reserve the right to remove any individual from our Premises at any time, without prior warning, if their conduct violates these rules. No refund will be issued in such circumstances.
The Company reserves the right to contact law enforcement or other relevant authorities in cases of criminal conduct or threats to safety.

8.5 Physical Safety Within the Play Area

All Participants must remain within the designated and physically marked play area boundaries during their Session.
Participants must not remove the VR headset while in the middle of the play area without first stationing themselves at a safe, static position. Removing headsets suddenly can result in disorientation and falls.
Loose jewellery, scarves, belts, and other accessories should be removed before commencing a Session to avoid entanglement with equipment or causing injury.
Participants with long hair are advised to tie their hair back to avoid obstruction of the VR headset.
Our staff will conduct a pre-Session physical boundary check to ensure the play area is safe. Participants must not move boundary markers or modify the play area in any way.

8.6 Equipment Care & Damage

All Participants are responsible for the careful, proper, and reasonable use of all VR Equipment during their Session.
VR Equipment must only be used in the manner demonstrated during the safety briefing and as instructed by our staff.
The following actions are strictly prohibited and may result in a charge for repair or replacement:
- Dropping, throwing, or forcefully striking the VR headset, controllers, or any other equipment.
- Attempting to remove, adjust, or modify any hardware beyond the normal fitting procedures demonstrated during the briefing.
- Intentionally damaging, scratching, or defacing any equipment or the Premises.
In the event that VR Equipment is damaged due to the negligence, misuse, recklessness, or deliberate act of a Participant, the Company reserves the right to charge the Group Organiser or the Participant (or their parent/guardian if a minor) for the full cost of repair or replacement of the damaged equipment.
Fair wear and tear resulting from normal use is not chargeable.

9. Liability & Indemnity

9.1 Assumption of Risk

Participation in virtual reality experiences involves physical activity, simulated movement, and the use of electronic equipment. There is an inherent and unavoidable degree of risk associated with these activities.
By completing a booking and by entering our facility, all Participants (and the parents or legal guardians of minor Participants) acknowledge and accept that:
- They participate in VR Sessions at their own risk.
- Physical activity during VR sessions may result in accidental falls, collisions, or other incidents even when all safety precautions are observed.
- Certain health conditions may be aggravated or triggered by VR experiences.
- They have been given the opportunity to read and understand these Terms and Conditions and have had the opportunity to seek clarification.

9.2 Limitation of Our Liability

To the fullest extent permitted by applicable law, DCAC and Simulation Tech shall not be liable for:
- Any personal injury, illness, or death suffered by a Participant during or in connection with a Session, except where such injury, illness, or death is directly caused by our proven negligence.
- Any loss, theft, or damage to personal belongings, property, or vehicles on or near our Premises.
- Any indirect, consequential, special, or punitive loss or damage, including but not limited to loss of income, loss of enjoyment, or loss of opportunity.
- Any loss or damage arising from a Participant’s failure to disclose a relevant health condition, failure to follow staff instructions, or failure to use equipment in the prescribed manner.
- Any loss or damage arising from a Force Majeure Event.

9.3 Indemnity

You agree to indemnify, defend, and hold harmless DCAC and Simulation Tech, its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Your breach of any provision of these Terms and Conditions.
- Your negligence or wilful misconduct, or that of any Participant in your group.
- Any false representation made by you in connection with a booking.
- Any claim made by a third party arising from your actions or those of the Participants in your group while on our Premises.

9.4 Personal Belongings

Participants bring all personal belongings, including mobile phones, wallets, keys, clothing, and accessories, to our Premises at their own risk.
We strongly recommend that valuable items be left in a secure location off-site or in any secure storage made available by us at the Premises. Please enquire with a member of staff upon arrival.
The Company accepts no responsibility for the loss, theft, or damage of any personal belongings, regardless of where on the Premises the loss or damage occurs.

9.5 Nothing in These Terms Limits Our Liability for:

Death or personal injury caused by our gross negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot be lawfully excluded or limited under applicable law.

10. Intellectual Property

The name “The RIG VR Arcade®”, all associated logos, branding, marketing materials, VR content (where applicable), website content, and other materials produced by or on behalf of DCAC and Simulation Tech are the intellectual property of the Company and/or its licensors.
Participants may not reproduce, distribute, copy, modify, or use any of the Company’s intellectual property without prior written permission.
VR game titles, software, and associated content are the intellectual property of their respective developers and publishers. Use of VR content is governed by the terms and licences applicable to those products.

11. Privacy & Data Protection

11.1 Collection of Personal Data

We collect personal data from you at the time of booking and during your visit, including but not limited to your name, contact details, email address, payment information, and any health information you voluntarily disclose.
For Participants under the age of 18, we may collect personal data of the parent or legal guardian.

11.2 Use of Personal Data

Your personal data is collected and processed for the following purposes:
- To process and manage your booking.
- To communicate with you regarding your booking, including confirmations, reminders, and changes.
- To process payments and issue refunds.
- To comply with our legal and regulatory obligations.
- To improve our services, facilities, and customer experience.
- Where you have given consent, to send you marketing communications about our services, offers, and promotions.

11.3 Sharing of Personal Data

We will not sell, rent, or otherwise disclose your personal data to third parties except:
- Where necessary to process your payment (e.g., to our payment provider).
- Where required by law, regulation, or court order.
- Where necessary to enforce these Terms and Conditions or to protect the rights, property, or safety of the Company, our staff, or others.

11.4 Your Rights

You have the right to access the personal data we hold about you, to request correction of inaccurate data, and to request deletion of your data in certain circumstances.
For full details on how we collect, use, store, and protect your personal data, and for information on how to exercise your rights, please refer to our Privacy Policy, which is available on our website at therigvrarcade.com.

12. Waiver & Participation Agreement

12.1 Requirement to Sign

All Participants aged 18 and over are required to sign a participation waiver upon arrival at our Premises before they may participate in any Session.
For Participants under the age of 18, the parent or legal guardian accompanying them must sign the participation waiver on their behalf.
Failure or refusal to sign the participation waiver will result in the Participant being denied access to the Session. No refund will be issued in such circumstances.

12.2 Effect of the Waiver

The participation waiver forms part of the agreement between you and the Company. By signing, you confirm:
- That you have read and understood these Terms and Conditions.
- That you (and any minor Participant on whose behalf you are signing) are physically and medically fit to participate.
- That you accept the inherent risks associated with VR participation.
- That you agree to follow all safety rules and staff instructions.

13. Photography & Media

Our Premises may be equipped with CCTV cameras for security and safety purposes. Footage may be stored and reviewed in accordance with our Privacy Policy.
From time to time, we may take photographs or video footage within the Premises for use in our promotional materials, social media, and marketing. Unless you specifically opt out at the time of your visit, you consent to the Company using any images or footage in which you appear for these purposes.
If you do not wish to be included in any photography or promotional footage, please inform a member of staff at check-in and we will take reasonable steps to ensure you are not photographed or filmed.
Participants may not photograph or film other Participants without their express consent.
For sessions that involve our own content capture (e.g., VR highlight reels), footage of your Session may be offered to you for personal use only. Commercial use of any footage provided by the Company is prohibited without prior written consent.

14. Complaints & Dispute Resolution

14.1 How to Make a Complaint

If you are dissatisfied with any aspect of our service, please raise the issue with a member of staff on the day of your visit in the first instance. Many issues can be resolved quickly and efficiently at the point of experience.
If your concern is not resolved to your satisfaction during your visit, please submit a written complaint to us via the contact form or email address listed on our website within 14 days of the date of your visit.
Please include in your complaint: your booking reference number, the date of your visit, a description of the issue, and any relevant supporting information.

14.2 Our Response

We will acknowledge receipt of your complaint within 5 business days.
We aim to investigate and provide a full written response within 21 days of acknowledging your complaint.
We will handle all complaints fairly, consistently, and in accordance with our internal complaints procedure.

14.3 Alternative Dispute Resolution

If you are not satisfied with the outcome of our complaint resolution process, you may seek independent advice or pursue the matter through alternative dispute resolution (ADR) or the courts, as appropriate under applicable law.

15. Amendments to These Terms & Conditions

The Company reserves the right to update, modify, or replace these Terms and Conditions at any time and without prior notice.
The most current version of these Terms and Conditions will always be available on our website. It is your responsibility to review the Terms and Conditions prior to each booking.
The version of the Terms and Conditions in force at the date and time that your booking is confirmed will govern that booking. Any subsequent amendments will not affect bookings already confirmed unless agreed in writing.

16. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, void, or unenforceable under applicable law, that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and DCAC and Simulation Tech with respect to your booking and use of our services.
They supersede all prior communications, representations, negotiations, and agreements (whether oral or written) between the parties relating to the subject matter herein.

18. Governing Law & Jurisdiction

These Terms and Conditions are governed by and shall be construed in accordance with the laws of the jurisdiction in which DCAC and Simulation Tech is registered and operates.
Any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from any court of competent jurisdiction.

19. Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, your booking, or any other matter, please contact us through the following channels:

Website: therigvrarcade.com
Email: As listed on our website contact page
In Person: At our Premises during operating hours

We endeavour to respond to all enquiries within 3–5 business days.

ACKNOWLEDGEMENT OF TERMS

By proceeding with a booking, making any payment, entering our Premises, or signing our participation waiver, you acknowledge that:

You have read these Terms and Conditions carefully and in their entirety.
You understand and accept all provisions contained herein.
You have had the opportunity to seek independent legal advice if desired.
You agree to be bound by these Terms and Conditions and any additional rules communicated by our staff.

The RIG VR Arcade® | By DCAC and Simulation Tech

These Terms and Conditions were last updated in September 2026.